Shipping | Returns | Exchanges

Thanks for shopping at Unsweetened New York. Not in love with the product? No worries. If you are not entirely satisfied with your purchase, we're here to help.

Please email us at


All items are shipped via UPS or USPS Priority Mail, which normally takes 2-4 days to arrive after your order has shipped. 

Please note we do not ship on weekends or holidays. Shipping times may vary, but we always do our best to get you your purchase as soon as possible.

International Shipping

We do not currently offer international shipping at If you want to place an international order, please contact us at to work out the details.


You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unworn, tags attached and in the same condition that you received it. A flat fee of $8 for return label.

All CUSTOM ORDERS are FINAL SALE, no returns or exchanges. 
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. We only accept returns purchased on this website.


Once we receive your item, we will inspect it and notify you on the status of your return.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Contact Us

If you have any questions or comments please contact us at